Shipping and Return Policy

FREE Standard Shipping across Canada applies to gift baskets over $150/basket base price / address. Some exceptions may apply, for example rural area delivery addresses.

Businesses and Customers with multiple orders may download our Bulk Order Form and e-mail us the list.

Please e-mail your order to: info@gourmetgiftbasketstore.com

When sending a gift to a location where the daily temperatures are over melting point (20 Celsius) or under freezing point (zero Celsius), it is recommended to protect your gift(s) with thermal packaging. The “Thermal wrap” option will protect your gift from extreme temperatures. If you choose to substitute temperature sensitive items, we will replace any cheese, fruit, chocolate items to non-temperature sensitive items to the same value. If you choose the “I take the risk” option, we will not be able to take any risk for any temperature related damages. Thermal packaging must be selected for all cake gifts with 1 day express shipping option. Please check with the Recipient that someone will be home at the time of the delivery to accept the package. We cannot take responsibility, if the recipient is not home and/or not the 1 day express shipping option has been selected.

Any orders placed between December 1 and 24 may require 2-4 business days processing time plus the shipping time. FIRST COME FIRST SERVED. Shipping times vary based on destination.

In 2023 Christmas time (December 25,26) falls on a Monday and Tuesday. No deliveries will be made on those days.

All orders placed between Friday-Tuesday, December 22-26, will be shipped out on Wednesday, December 27.

In 2024 New Year’s Day (January 01) falls on a Monday. No deliveries will be made on that day. New Year ship out starts on Tuesday, January 2.

Your order will be shipped based on the shipping method you choose and pay for at the checkout.

We do everything in our power to fulfill all orders, and ship out all gifts. We are not responsible for late deliveries caused by shipping companies, weather, high volume orders or if the Recipient is not home. For guaranteed availability and timely delivery please place your Holiday order in time. Early bird orders will receive incentives; please check back often or sign up to our newsletter. Please call us if you have any questions about our Shipping and Return Policy at 1-866-527-5244 or email us at info@gourmetgiftbasketstore.com.

Order Processing

Orders received by 12 Noon EST Mon-Fri will be shipped out the same day; except holidays. Orders received after 12 Noon EST will be processed and shipped the next business day. All packages shipped on Friday will be delivered on Monday if specified for 1 day express delivery.

If you wish your order to arrive on a certain date, you must choose the 1, 2 or 3 Days Express shipping accordingly. We do not guarantee timely arrival if you choose Standard Ground shipping method. The Desired Delivery Date does not guarantee timely arrival if you only select Standard Ground shipping method.

Gourmet Gift Basket Store will ship all orders based on the customers requirements however can not guarantee that the shipping company will deliver on a specified date since they are a third party service. Gourmet Gift Basket Store will assist in all deliveries communicating with the shipping company. Gourmet Gift Basket Store is not responsible if the shipping company does not deliver a gift on time. The buyer is able to file a claim with the shipping company directly for any inconvenience this has caused. Buyer is always welcome to return the gift for a refund as a remedy less shipping cost and re-stocking fee.

Open your selected gift’s product page and add your gift message BEFORE adding it to the cart. If you missed your chance writing your gift message and you are already on your Shopping Cart page, write your gift message in the Delivery Notes window.

The sender will receive a tracking number once the shipment has left the warehouse. It is the sender’s responsibility to track the package to make sure it has been delivered. In the case of non delivery due to the recipient not being home at the time of the delivery, the shipment is placed in a holding location. The shipping company leaves a delivery notification on the door with information where the package is held. In this case we advise you to call the recipient, let them know of the package and ask them to pick up the package from the holding location which is usually close to their address. They will need to show ID to be able to receive the package. These locations are usually open later at night, making it more convenient to be able to pick up the package after work.

Contact us if you have any questions about our Shipping and Return Policy at 1-866-527-5244 or email us at info@gourmetgiftbasketstore.com.

By choosing your Desired Delivery Date does NOT guarantee delivery on that date. Please be sure to upgrade your shipping methods if you have any delivery time constraints. Shipping methods are ranging from Standard Ground to Overnight Delivery. We will not be held responsible for delays due to weather conditions or if the Recipient is unavailable at the time of the delivery or if the address is incomplete/incorrect. For example at high rise buildings if Buzzer Number and/or Apt. Number is missing.

Each item is shipped in its own individual box. Note that most of our products cannot be “bundled” for shipping. Once shipped, you will receive an email with the tracking number.

On hand delivered items we cannot provide a tracking number. To verify the delivery of your gift, please contact customer service.

We do ship to PO boxes, however it is the Sender’s responsibility to notify the Recipient of the package’s arrival. We will not take any responsibility if the Recipient abandons the package and for that reason the gift may get spoiled.

Address correction may be possible after the gift has been shipped. Some exceptions may apply. The address correction may cause delays in the shipping, therefore we do not guarantee on time delivery in this case. There is a $15.00 + applicable taxes fee for the address change which the Customer is responsible for.

Food Gift Baskets are shipped to Canada and to the United States only. We do not ship fruit baskets to the USA.

Please call us if you have any questions about our Shipping and Return Policy at 1-866-527-5244 or email us at info@gourmetgiftbasketstore.com.

Certain times a basket shown might be out of stock, we reserve the right to substitute the basket of similar size to hold the same products that was chosen. If a certain item as well is out of stock we will always substitute the product for a product of equal or higher value at our discretion with no additional charge.

The physical street address of the recipient’s home or workplace is required; a post office box number is not acceptable. Fruit baskets may vary from their original on-line presentation and description due to location and availability. We reserve the right to substitute fruit of like appearance and value.

All fruit baskets are shipped out Monday through Thursday. If standard ground shipping takes more than two days, please select express shipping options; otherwise fruits will be substituted to non-perishable items. Please check our Standard Shipping times for Canada on top of the page. We will do everything to make sure your gift arrives safely, but please understand that we cannot take 100% responsibility if the recipient is not home or you did not request express shipping. Please check with the Recipient that someone will be home at the time of the delivery to accept the package. Fruit baskets are not available for delivery on Saturdays, Sundays and Holidays. We do not ship fruit baskets to the United States.

When you are sending a get well basket, it is highly recommended to be shipped to the recipient’s home instead of the hospital. Do to restrictions to certain areas of the hospital like for patients in critical care; floral arrangements, fruit baskets or balloons may not be permissible. Telephone the hospital before ordering to inquire about their policies. Please include recipient’s room number, and ensure before ordering that recipient is not scheduled for discharge within the window of delivery.

We cannot take responsibility if the accepting facility does not forward the gift to the Recipient’s room or if it gets lost or gets spoiled because of delayed delivery.

When sending a sympathy basket, it is highly recommended to be shipped to the recipient’s home instead of the Funeral home.

If you send your gift to the Funeral Home please include the name of the deceased person along with the name of the Funeral Home to prevent any confusion in delivery.

Due to security restrictions airports deliveries are not allowed. We cannot take responsibility for returned packages due to security reasons.

Call us if you have any questions about our Shipping and Return Policy at 1-866-527-5244 or email us at info@gourmetgiftbasketstore.com.

GIFTS can be shipped worldwide. We can ship gift baskets worldwide that does not contain any type of food items. Example baby and bath care gift baskets. If a gift basket contains one or two food items we can switch them to non-food items of equal value at your request.

Once your package leaves Canada you are responsible for any customs, duties and related charges. Please contact your country’s customs office to find out about these charges so you will not be surprised when you receive your package. If you refuse to pay for your customs, duties and related charges and return your package to us, we cannot refund you for the product and shipping cost.

Next Halloween falls on Thursday, October 31st, 2024. Early birds get better selection and guaranteed arrival. Our gift baskets contain Halloween decorations and toys the children would enjoy way before the Halloween. That means it is recommended to send your gift a couple of weeks earlier.

Shipping companies only deliver Monday through Friday. Please add 1-2 days for order processing to the shipping times (shown below). Note to last minute orders; if express shipping has been chosen all we can do is to ship out your order the same day (if order s received before Noon EST). We are not responsible for late deliveries caused by shipping companies, weather, high volume orders or if the Recipient is not home. Please note, your order will not arrive before Halloween if it is placed after Wednesday, October 30th Noon. We will do everything in our power to fulfill all orders, and ship out all gifts.

(These gifts are referred to as hand delivered gifts.)

The physical street address of the recipient’s home or workplace is required; a post office box number is not acceptable.

Most Flower Bouquet are available for same day delivery Monday through Friday if ordered before 12:00 PM in the recipient’s time zone. Flower Bouquet are not available for delivery on Saturdays, Sundays and holidays.

The service charge for delivery per item for Flower Bouquet is $18.95. There is no extra charge for same day flower delivery.

When you are ordering for example a Gift Basket and a Flower Bouquet, you will see the combined charge for the 2 item. Just deduct the $18.95 from the shipping charge you see and you will know how much is the shipping charge for the gift basket. There is no same day delivery available on the Gift Baskets.

Q: Can a Gift Basket and a Flower Bouquet be delivered together?

A: The Flower Bouquet will be hand delivered the gift basket will be shipped, therefore they cannot be delivered together. Same applies for Cakes, and Gift Baskets, or Cakes and Flower orders.

When ordering Cakes and Flower Bouquet, please be sure to provide the recipient’s phone number, so we can ensure they will be home at the time of the delivery.

(These gifts are referred to as hand delivered gifts.)

Cake handling recommendations.

Inspect all cakes upon arrival.

Keep cakes refrigerated between 10C and 12C.

Store frozen cakes in your freezer until you are ready to use them.

To maintain freshness when pieces are individually served, cover the slice of cake with plastic wrap.

Fresh fruit, whipping cream and meringue based cakes will maintain their freshness for 2-3 days. All other cakes should be consumed within 4-5 days.

For best results, always use a sharp, serrated knife.

Heat the blade under running hot water and wipe excess water off before making each slice. Place slice on a plate, cut-side up.

Always clean and reheat knife after every slice.

For professional looking portions, use a 10 to 12 inch serrated slicer when cutting cakes.

Allow the frozen slices to stand at room temperature for at least 1 hour before serving.

For cheesecakes here is the best-kept secret of the trade. Would you believe it is dental floss! It is just about impossible to cut a cheesecake cleanly with a knife (too much of the precious filling sticks to the blade). Take a long strand of dental floss, stretch it taut, and gently press it through the cake. Do not try to pull the floss back up through the cut you have made, simply pull it out when you reach the bottom. Either waxed or un-waxed floss may be used, but you may want to use a knife to cut through the harder crusts.

Wrap the exposed cake in plastic wrap to prevent dryness and refrigerator odors from being absorbed when the cake is stored. Some cakes may be difficult to wrap without marring the surface. We recommend placing these in a covered cake tray, or a pan and covered with plastic wrap or foil.

Store freezer friendly cakes in your freezer until ready to use.

Please note that we do not recommend freezing fresh fruit, whipping cream or meringue based cakes.

A delivery fee is added upon checkout to your cake order. The service charge for delivery per item for a Cake is $18.95.

We are proudly offering a growing variety of gourmet cakes and cheesecakes for you to select from.

We are showing high quality pictures of the beautiful cakes, offer simple and fast online ordering, and a great variety of cake flavors to select from.

With our hand delivery service we stride making your gift giving an easy and joyful experience.

Please note: the cake design may be slightly different from the picture show.

If you are ordering from a business and wish to send multiple cakes or larger order to business associates please call our office for assistance.

If you have any questions that you have not seen mentioned here, please call us toll free at 1-866-527-5244 or send us an email at info@gourmetgiftbasketstore.com.

If you need assistance, please contact our customer service department.

If your order arrives damaged, please do not refuse delivery. Accept the package and contact our customer loyalty team within 48 hours of delivery (visit our Contact page for contact options). A photo of the damaged packaging/product may be requested.

Bundled products must be returned together, in full, for a refund. Individual items purchased as part of a bundle cannot be returned. If you receive an item that is damaged or defective in a bundle, please contact our customer loyalty team as soon as possible to arrange for resolution.

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To the maximum extent permitted by applicable law, the owner of this website disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. The owner does not guarantee that this website, its servers, or emails sent from this website are free of viruses or other harmful components. The owner of this website will not be liable for any damages arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Please note that certain state laws may not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply, and you may have additional rights under the law.