Shipping & Return Policy

Shipping Policy

General Information

Gourmet Gift Basket Store has been proudly delivering uniquely designed, meticulously curated gift baskets and gifts since 1999.

We spread joy across Canada with reliable, nationwide delivery.
Please review our full shipping details, as different product types may have specific delivery requirements.

Gift Baskets & Gifts

Standard Shipping Times Within Canada

• ON, QC: 1–2 business days
• MB, SK, AB, NB: 2–4 business days
• BC, NL, NS, PE: 4–7 business days
• NT, NU, YT: 6–14 business days

Order Processing

• Orders received Monday–Friday by 12:00 PM EST are shipped the same day.
• During holiday seasons, please allow an additional 3–5 business days for processing.
• Shipping carriers do not guarantee on-time delivery for any service level between Dec 1–24.

Selecting a preferred delivery date does not guarantee delivery on that exact date. If your delivery is time-sensitive, please upgrade your shipping method. Available methods range from Standard Ground to Overnight Delivery.

We are not responsible for delays caused by weather, carrier issues, customs, or recipient unavailability.

Each gift is shipped in its own individual box. Most products cannot be combined into a single shipment.

We do ship to PO Boxes, but the Sender must notify the Recipient of arrival. We cannot take responsibility for spoiled gifts if a package is not picked up promptly.

Once shipped, you will receive an email with your tracking number.
Tracking is not available for hand-delivered items—please contact customer service to confirm hand deliveries.

To view shipping rates and delivery options, add your gift to the cart and enter the recipient’s address.

International Shipping (Non-Perishables Only)

Gifts without perishables can be shipped worldwide.

For packages sent outside Canada and the United States:
You are responsible for all customs, duties, and related charges. Please contact your country’s customs office for accurate information.
If you refuse these charges and the package is returned to us, we cannot issue refunds for the product or shipping fees.

Product-Specific Shipping Policies

Fruit Baskets

• A full street address is required. We cannot ship fruit baskets to PO boxes.
• Fruit baskets ship Monday–Wednesday with one-day shipping.
• If standard ground takes longer than one day, please choose an express option.
• No deliveries on weekends or holidays.
• Fruit baskets cannot be shipped outside Canada.

Shippable Cakes

• All cakes are baked fresh and require 3–4 business days for processing.
• Cakes ship Monday–Wednesday with one-day shipping.
• If ground shipping exceeds one day, please select an express service.
• Not available for delivery on weekends or holidays.
• Cake deliveries require refrigeration upon arrival.
  We cannot be responsible for spoilage due to recipient unavailability.

Cancellations:
Once a cake order is received, production begins immediately and cannot be cancelled at any stage. Address changes may be made within 24 hours of placing the order.

Deliveries to Specific Locations

Hospitals, Retirement Homes, Colleges, etc.

We recommend sending get-well gifts to the recipient’s home whenever possible.
Due to facility restrictions, fruit baskets, flowers, balloons, and other items may not be permitted in certain hospital areas.

Before ordering, please:

• Call the facility to confirm their delivery policies.
• Include the recipient’s room number.
• Ensure they are not scheduled for discharge during the delivery window.

We cannot be responsible if a facility fails to forward the gift to the recipient, or if delays cause spoilage.

Funeral Homes

We recommend sending sympathy gifts to the recipient’s home.
If sending to a funeral home, please include:

• The name of the deceased
• The funeral home’s name
  to avoid delivery confusion.

Airports

Due to security restrictions, airport deliveries are not permitted.

Return Policy

We take pride in offering fresh, high-quality products sourced from trusted vendors worldwide. The Gourmet Gift Basket Store Guarantee ensures that you are protected if any product arrives damaged or does not meet your expectations.

• All returns or exchanges require pre-authorization within 7 days of delivery.
• Please email info@gourmetgiftbasketstore.com with a brief description of the issue.
  We are committed to resolving every situation fairly and respectfully.

Non-Returnable Items

• Perishables
• Holiday-themed items
• Personalized or custom gift baskets
• Baby products
• Personal care items